NiramaA developer reads every message
Questions, bug reports and feature requests for any of our apps. We answer every message, and aim to reply within two business days. Product guides live in the documentation.
Product questions and bugs
Reply target: 2 business days, CET business hours.
Help us help you
The three things that turn a report into a fix:
- The app, and where you were using it — issue panel, project page, or dashboard.
- What you did, what you expected, and what happened instead.
- A screenshot if possible, and the approximate time it happened.
App logs, only with your say-so
If we need more detail, we may ask a site admin to confirm that app log sharing is enabled — Atlassian Administration → Connected apps → the app → Logs access.
Logs never contain your poll content. Our logging is deliberately sparse and is designed to exclude personal data and app content entirely; the full statement is on the security page.
Evaluating us for procurement?
The security policy states our architecture, data residency position and incident response commitments — including the certifications we do not hold. A CAIQ-Lite self-assessment is available on request.